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Employment Opportunities

Deposit Operations Clerk - Sturgis, MI
 Job Title: Deposit Operations Clerk  Posting Date: September 28, 2020 

Summary

Performs a variety of clerical duties in the operations area.  May work on check processing, adjustments, return items, exception processing, statement rendering, bookkeeping, reconciling, etc.  May perform only one or a combination of these or other related operations duties.  Handles complex problems and has the ability to effectively communicate problem resolution with internal staff and customers.  Capable of working independently and having good decision-making ability.

Essential Duties and Responsibilities

  • Reconcile non-post of checking, savings, general ledger, and certificates of deposits to proper accounts and transaction codes.
  • Monitors documentation and or activity on dormant and inactive accounts and apply Bank policy.
  • Process Construction payouts.
  • Process garnishments and levies.
  • Process Exceptions and Stop Payments daily.
  • Process Debit Card Application and Charge Back disputes.  Responsible for ATM resolution from customer and/or Bank personnel inquires.
  • Check and send and verify ACH and exceptions, and E-Corp. Process unauthorized ACH transactions.
  • Process NSF account closures.
  • Responsible for the set-up and maintenance of Internet Banking enrollments for new and existing customers.
  • Process Domestic and International wire transfers.
  • Reconcile redeemed Savings Bonds to general ledger. 
  • Process and mail statements and notices to customers daily.
  • Monitor Reg. D violations and report any violations to the Compliance Officer.
  • Process Deposited Item Returns.
  • Assist customers and Bank personnel with general questions, problems or concerns in a professional and courteous manner.
  • Possesses knowledge about security and emergency procedures (robbery procedures, extortion/bomb threat, fire, power failure, and tornado/take-cover procedures).
  • Employee is required to report suspicious customer or employee activity to the Bank Security Officer as soon as they become aware of the suspicious activity. Failure to report suspicious activity is grounds for termination.


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Universal Banker - St Joseph, MI
 Job Title: Universal Banker Posting Date: September 28, 2020

Summary

Universal Banker provides exceptional customer service promptly and efficiently processing customer transactions and promote positive public relations.  Contributes to the attainment of bank office sales goals and related objectives by promoting the bank's products and services and by generating leads and referrals. The Universal Banker plays a key role in providing retail banking services and products to customers.  The Universal Banker is the prime position to develop new business opportunities with current and potential customers. 

Essential Duties and Responsibilities

            Reasonable Accommodations Statement:

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily.  Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Customer Service:

  • Represents the bank to the customer in a courteous, professional manner, and for providing prompt, efficient, and accurate service in processing transactions.
  • Identify the unmet needs of current and potential customers and offer appropriate products and services.
  • Promote and provide information to customers on new and enhanced products to improve customer relations.

Transactional Activity:

  • Process customers’ deposits, withdrawals, loan payments, loan and cash advances, cashier’s checks, wire transfers and examines checks for endorsement and negotiability.  Assist customers with access to safe deposit boxes, address changes & travel notifications.
  • Identify and inform customers of account status discrepancies and disputes and provide options to resolve. Verify the accuracy of customer information within Navigator i.e. drivers license, contact information and customer address.  
  • Troubleshoot issues with debit cards, online banking & account issues.
  • Responsible for checking night depository bags and recording proper information.
  • Responsible for ATM balancing and recording.
  • Responsible for balancing each day’s transactions and verifying cash total for his/her station. Reviews work to locate any differences and ensure that all differences are properly initialed and reported to the Head Teller.
  • Provides assistance for the deposit operations department to ensure customer items are handled in a timely fashion.
  • Provides assistance in opening and closing procedures of the branch office.
  • Answers customer questions and solves problems for customers and branch staff concerning services provided.  Listens to problems, collecting data, securing answers, and reporting result to interest individuals.
  • Perform prompt follow-up and follow-through and document the outcome of the services provided.
  • Adheres and complies with all Bank policies and procedures, in addition to Federal and State regulations.
  • Possesses knowledge about bank security and emergency procedures (robbery procedures, extortion/bomb treat, fire, power failure and tornado/take cover procedures).
  • Employee is required to report suspicious customer or employee activity to the Bank Security Officer as soon as they become aware of the suspicious activity.  Failure to report suspicious activity is grounds for termination.

Cross Selling Services:

  • Recognize customer needs and build upon development of relationships by listening for trigger words in conversation or being aware of personal or family changes.  Make recommendations to appropriate services and products they currently may not be using to ensure exceptional customer service.  
  • Comply and work toward the branch goals to achieve and/or exceeded branch growth potential.
  • Actively offers and performs customer services such as opening personal and business accounts for new and existing customers, as well as customer account changes and maintenance.  Accepts loan applications and assists with the loan application process.  Recognizes and provides referrals for other Bank services, such as; Oak Leaf Financial, Oak Mortgage Insurance, Oak Title and Trust.

See full job description

Universal Banker - Sturgis, MI
 Job Title: Universal Banker Posting Date: September 28, 2020

Summary

Universal Banker provides exceptional customer service promptly and efficiently processing customer transactions and promote positive public relations.  Contributes to the attainment of bank office sales goals and related objectives by promoting the bank's products and services and by generating leads and referrals. The Universal Banker plays a key role in providing retail banking services and products to customers.  The Universal Banker is the prime position to develop new business opportunities with current and potential customers. 

Essential Duties and Responsibilities

            Reasonable Accommodations Statement:

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily.  Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Customer Service:

  • Represents the bank to the customer in a courteous, professional manner, and for providing prompt, efficient, and accurate service in processing transactions.
  • Identify the unmet needs of current and potential customers and offer appropriate products and services.
  • Promote and provide information to customers on new and enhanced products to improve customer relations.

Transactional Activity:

  • Process customers’ deposits, withdrawals, loan payments, loan and cash advances, cashier’s checks, wire transfers and examines checks for endorsement and negotiability.  Assist customers with access to safe deposit boxes, address changes & travel notifications.
  • Identify and inform customers of account status discrepancies and disputes and provide options to resolve. Verify the accuracy of customer information within Navigator i.e. drivers license, contact information and customer address.  
  • Troubleshoot issues with debit cards, online banking & account issues.
  • Responsible for checking night depository bags and recording proper information.
  • Responsible for ATM balancing and recording.
  • Responsible for balancing each day’s transactions and verifying cash total for his/her station. Reviews work to locate any differences and ensure that all differences are properly initialed and reported to the Head Teller.
  • Provides assistance for the deposit operations department to ensure customer items are handled in a timely fashion.
  • Provides assistance in opening and closing procedures of the branch office.
  • Answers customer questions and solves problems for customers and branch staff concerning services provided.  Listens to problems, collecting data, securing answers, and reporting result to interest individuals.
  • Perform prompt follow-up and follow-through and document the outcome of the services provided.
  • Adheres and complies with all Bank policies and procedures, in addition to Federal and State regulations.
  • Possesses knowledge about bank security and emergency procedures (robbery procedures, extortion/bomb treat, fire, power failure and tornado/take cover procedures).
  • Employee is required to report suspicious customer or employee activity to the Bank Security Officer as soon as they become aware of the suspicious activity.  Failure to report suspicious activity is grounds for termination.

Cross Selling Services:

  • Recognize customer needs and build upon development of relationships by listening for trigger words in conversation or being aware of personal or family changes.  Make recommendations to appropriate services and products they currently may not be using to ensure exceptional customer service.  
  • Comply and work toward the branch goals to achieve and/or exceeded branch growth potential.
  • Actively offers and performs customer services such as opening personal and business accounts for new and existing customers, as well as customer account changes and maintenance.  Accepts loan applications and assists with the loan application process.  Recognizes and provides referrals for other Bank services, such as; Oak Leaf Financial, Oak Mortgage Insurance, Oak Title and Trust.


See full job description

Customer Service Representative - White Pigeon, MI
 Job Title: Customer Service Representative II Posting Date: September 28, 2020

Summary

Under general supervision, but acting according to established policies and procedures, assures highest quality of customer satisfaction.  Provides basic cash receipt and payment services.  Responsible for balancing and reviewing his/her station daily.  Promotes and explains banks services such as IRA’s, CD’s, Safe deposit boxes, money orders, opening new accounts, and maintaining account records. Performs complex transactions independently.  Balances cash drawer at end of shift. 

Essential Duties and Responsibilities

  • Adheres and complies with all Bank policies and procedures, in addition to Federal and State regulations.
  • Represents the bank to the customer in a courteous, professional manner, and for providing prompt, efficient, and accurate service in processing transactions.
  • Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, examines checks for endorsement and negotiability, and enters transactions into bank records via an on-line teller terminal.
  • Receives payments for such loans as mortgages, home equity, installment, ensuring that payments equal the amount due and that all-late charges, if applicable are collected.  Enters payments received into the bank’s records via on-line terminal.
  • May be responsible for checking night depository bags and recording proper information.
  • May be responsible for ATM balancing and recording.
  • Responsible for balancing each day’s transactions and verifying cash total for his/her station. Reviews work to locate any differences and ensure that all differences are properly initialed and reported to the Head Teller.
  • Provides assistance for the deposit operations department to ensure customer items are handled in a timely fashion.
  • Answers customer questions and solves problems for customers and branch staff concerning services provided.  Listens to problems, collecting data, securing answers, and reporting result to interest individuals.
  • Actively offers and performs customer services such as opening new accounts, establishing direct deposits, opening retirement accounts, Certificates of Deposit, open & close safe deposit boxes, processes cash advance transactions, money orders, government bonds, tax payments, foreign currency exchange, and accepting stop payments orders. Handles wire transfers and assures accurate and efficient performance of all account maintenance, balancing, and all reconciliation functions.
  • Possesses knowledge about bank security and emergency procedures (robbery procedures, extortion/bomb treat, fire, power failure and tornado/take cover procedures).
  • Employee is required to report suspicious customer or employee activity to the Bank Security Officer as soon as they become aware of the suspicious activity.  Failure to report suspicious activity is grounds for termination.


See full job description

Customer Service Representative - Bangor, MI
 Job Title: Customer Service Representative II Posting Date: September 28, 2020

Summary

Under general supervision, but acting according to established policies and procedures, assures highest quality of customer satisfaction.  Provides basic cash receipt and payment services.  Responsible for balancing and reviewing his/her station daily.  Promotes and explains banks services such as IRA’s, CD’s, Safe deposit boxes, money orders, opening new accounts, and maintaining account records. Performs complex transactions independently.  Balances cash drawer at end of shift. 

Essential Duties and Responsibilities

  • Adheres and complies with all Bank policies and procedures, in addition to Federal and State regulations.
  • Represents the bank to the customer in a courteous, professional manner, and for providing prompt, efficient, and accurate service in processing transactions.
  • Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, examines checks for endorsement and negotiability, and enters transactions into bank records via an on-line teller terminal.
  • Receives payments for such loans as mortgages, home equity, installment, ensuring that payments equal the amount due and that all-late charges, if applicable are collected.  Enters payments received into the bank’s records via on-line terminal.
  • May be responsible for checking night depository bags and recording proper information.
  • May be responsible for ATM balancing and recording.
  • Responsible for balancing each day’s transactions and verifying cash total for his/her station. Reviews work to locate any differences and ensure that all differences are properly initialed and reported to the Head Teller.
  • Provides assistance for the deposit operations department to ensure customer items are handled in a timely fashion.
  • Answers customer questions and solves problems for customers and branch staff concerning services provided.  Listens to problems, collecting data, securing answers, and reporting result to interest individuals.
  • Actively offers and performs customer services such as opening new accounts, establishing direct deposits, opening retirement accounts, Certificates of Deposit, open & close safe deposit boxes, processes cash advance transactions, money orders, government bonds, tax payments, foreign currency exchange, and accepting stop payments orders. Handles wire transfers and assures accurate and efficient performance of all account maintenance, balancing, and all reconciliation functions.
  • Possesses knowledge about bank security and emergency procedures (robbery procedures, extortion/bomb treat, fire, power failure and tornado/take cover procedures).
  • Employee is required to report suspicious customer or employee activity to the Bank Security Officer as soon as they become aware of the suspicious activity.  Failure to report suspicious activity is grounds for termination.


See full job description

Customer Service Representative - South Haven, MI
 Job Title: Customer Service Representative II Posting Date: September 28, 2020

Summary

Under general supervision, but acting according to established policies and procedures, assures highest quality of customer satisfaction.  Provides basic cash receipt and payment services.  Responsible for balancing and reviewing his/her station daily.  Promotes and explains banks services such as IRA’s, CD’s, Safe deposit boxes, money orders, opening new accounts, and maintaining account records. Performs complex transactions independently.  Balances cash drawer at end of shift. 

Essential Duties and Responsibilities

  • Adheres and complies with all Bank policies and procedures, in addition to Federal and State regulations.
  • Represents the bank to the customer in a courteous, professional manner, and for providing prompt, efficient, and accurate service in processing transactions.
  • Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, examines checks for endorsement and negotiability, and enters transactions into bank records via an on-line teller terminal.
  • Receives payments for such loans as mortgages, home equity, installment, ensuring that payments equal the amount due and that all-late charges, if applicable are collected.  Enters payments received into the bank’s records via on-line terminal.
  • May be responsible for checking night depository bags and recording proper information.
  • May be responsible for ATM balancing and recording.
  • Responsible for balancing each day’s transactions and verifying cash total for his/her station. Reviews work to locate any differences and ensure that all differences are properly initialed and reported to the Head Teller.
  • Provides assistance for the deposit operations department to ensure customer items are handled in a timely fashion.
  • Answers customer questions and solves problems for customers and branch staff concerning services provided.  Listens to problems, collecting data, securing answers, and reporting result to interest individuals.
  • Actively offers and performs customer services such as opening new accounts, establishing direct deposits, opening retirement accounts, Certificates of Deposit, open & close safe deposit boxes, processes cash advance transactions, money orders, government bonds, tax payments, foreign currency exchange, and accepting stop payments orders. Handles wire transfers and assures accurate and efficient performance of all account maintenance, balancing, and all reconciliation functions.
  • Possesses knowledge about bank security and emergency procedures (robbery procedures, extortion/bomb treat, fire, power failure and tornado/take cover procedures).
  • Employee is required to report suspicious customer or employee activity to the Bank Security Officer as soon as they become aware of the suspicious activity.  Failure to report suspicious activity is grounds for termination.


See full job description

Loan Servicing Representative - Sturgis, MI
 Job Title: Loan Servicing Representative II Posting Date: September 28, 2020

Summary

Is responsible for many different aspects of loan servicing.

Essential Duties and Responsibilities

  • Analyze all new loan files to ensure that adequate evidence of insurance has been received from the customers to fully protect the bank’s interests in the collateral.
  • Track and maintain flood insurance for all loans that require flood insurance according to the Bank’s Flood Insurance Procedures.
  • Track blanket fire and pay the Blanket Fire bills along with paying homeowners bills with escrowed loans.
  • Update coverage status on system.
  • Discharge paid mortgages and keep record trail
  • Status and pay PMI billings, check new loan set up for escrow as well as paid off loans, pay property taxes, and status and pay credit life/disability bills.
  • Delivery accuracy, investor reporting, document control, custodial account management, loss mitigation, reporting and lender compliance.
  • Responsible for handling the default stages of Loan Servicing, such as loss mitigation, foreclosure, and bankruptcy.
  • All other job tasks assigned by your supervisor.
  • Report suspicious customer or employee activity to the Bank Security Officer as soon as the suspicious activity is recognized.  Failure to report suspicious activity is grounds for termination.


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Commercial Loan Assistant - Sturgis, MI
 Job Title: Commercial Loan Assistant Posting Date: October 13, 2020

Summary

Performs a variety of complex clerical, analytical, and customer service functions relating to Commercial bank loans within established productivity standards.  Provides assistance to management as required.

Essential Duties and Responsibilities

Commercial Processor:

  • Ensures that commercial loan files contain documents with proper signatures, dates, and other relevant data.
  • Checks documents for proper vesting, legal descriptions, closing dates, and signatures.
  • Maintains new and paid commercial loan files.
  • Prepares commercial loan disbursements and uploads information on core system.
  • Responsible for tracking UCC's, COGS, DBA's.
  • Set-up of Tickler files for commercial accounts.
  • Scans all closed loans.
  • Prepares periodic commercial loan reports.
  • Update tickler system for financial and insurance data and tracking of corporate good standing or DBA filings.
  • Send letters requesting updated financials.
  • Prepares settlement statements, including disbursement of funds to GL Accounts, wire transfers, or check preparation. Record mortgages and UCC filings and releases.  Assist in Loan Department audits.  Assist in Regulatory exams. Post-close reviews of files, filing or scanning closed loans and items as received.
  • Possesses knowledge about security and emergency procedures (robbery procedures, extortion/bomb threat, fire, power failure and tornado/take-cover procedures).
  • Employee is required to report suspicious customer or employee activity to the Bank Security Officer as soon as they become aware of the suspicious activity.  Failure to report suspicious activity is grounds for termination.
  • Performs other related duties as assigned.


See full job description

How To Apply For A Position

To apply for an open position, you may print an application online or contact our Human Resource Department at (269) 659-6632.

Please submit your application and resume to Emily Frohriep, Vice President Human Resources. For your convenience, you may submit your application & resume using our secure document upload page.
 

Sturgis Bank Employment Application
 

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