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Deposit Operations Clerk - Sturgis, MI
 Job Title: Deposit Operations Clerk  Posting Date: January 6th, 2022 

Summary

Performs a variety of clerical duties in the operations area.  May work on check processing, adjustments, return items, exception processing, statement rendering, bookkeeping, reconciling, etc.  May perform only one or a combination of these or other related operations duties.  Handles complex problems and has the ability to effectively communicate problem resolution with internal staff and customers.  Capable of working independently and having good decision-making ability.

Essential Duties and Responsibilities

  • Reconcile non-post of checking, savings, general ledger, and certificates of deposits to proper accounts and transaction codes.
  • Monitors documentation and or activity on dormant and inactive accounts and apply Bank policy.
  • Process Construction payouts.
  • Process garnishments and levies.
  • Process Exceptions and Stop Payments daily.
  • Process Debit Card Application and Charge Back disputes.  Responsible for ATM resolution from customer and/or Bank personnel inquires.
  • Check and send and verify ACH and exceptions, and E-Corp. Process unauthorized ACH transactions.
  • Process NSF account closures.
  • Responsible for the set-up and maintenance of Internet Banking enrollments for new and existing customers.
  • Process Domestic and International wire transfers.
  • Reconcile redeemed Savings Bonds to general ledger. 
  • Process and mail statements and notices to customers daily.
  • Monitor Reg. D violations and report any violations to the Compliance Officer.
  • Process Deposited Item Returns.
  • Assist customers and Bank personnel with general questions, problems or concerns in a professional and courteous manner.
  • Possesses knowledge about security and emergency procedures (robbery procedures, extortion/bomb threat, fire, power failure, and tornado/take-cover procedures).
  • Employee is required to report suspicious customer or employee activity to the Bank Security Officer as soon as they become aware of the suspicious activity. Failure to report suspicious activity is grounds for termination.


See full job description

Customer Service Representative - South Haven, MI
 Job Title: Customer Service Representative II Posting Date: January 3rd, 2022

Summary

Under general supervision, but acting according to established policies and procedures, assures highest quality of customer satisfaction.  Provides basic cash receipt and payment services.  Responsible for balancing and reviewing his/her station daily.  Promotes and explains banks services such as IRA’s, CD’s, Safe deposit boxes, money orders, opening new accounts, and maintaining account records. Performs complex transactions independently.  Balances cash drawer at end of shift. 

Essential Duties and Responsibilities

  • Adheres and complies with all Bank policies and procedures, in addition to Federal and State regulations.
  • Represents the bank to the customer in a courteous, professional manner, and for providing prompt, efficient, and accurate service in processing transactions.
  • Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, examines checks for endorsement and negotiability, and enters transactions into bank records via an on-line teller terminal.
  • Receives payments for such loans as mortgages, home equity, installment, ensuring that payments equal the amount due and that all-late charges, if applicable are collected.  Enters payments received into the bank’s records via on-line terminal.
  • May be responsible for checking night depository bags and recording proper information.
  • May be responsible for ATM balancing and recording.
  • Responsible for balancing each day’s transactions and verifying cash total for his/her station. Reviews work to locate any differences and ensure that all differences are properly initialed and reported to the Head Teller.
  • Provides assistance for the deposit operations department to ensure customer items are handled in a timely fashion.
  • Answers customer questions and solves problems for customers and branch staff concerning services provided.  Listens to problems, collecting data, securing answers, and reporting result to interest individuals.
  • Actively offers and performs customer services such as opening new accounts, establishing direct deposits, opening retirement accounts, Certificates of Deposit, open & close safe deposit boxes, processes cash advance transactions, money orders, government bonds, tax payments, foreign currency exchange, and accepting stop payments orders. Handles wire transfers and assures accurate and efficient performance of all account maintenance, balancing, and all reconciliation functions.
  • Possesses knowledge about bank security and emergency procedures (robbery procedures, extortion/bomb treat, fire, power failure and tornado/take cover procedures).
  • Employee is required to report suspicious customer or employee activity to the Bank Security Officer as soon as they become aware of the suspicious activity.  Failure to report suspicious activity is grounds for termination.


See full job description

Customer Service Representative - Bangor, MI
 Job Title: Customer Service Representative II Posting Date: January 3rd, 2022

Summary

Under general supervision, but acting according to established policies and procedures, assures highest quality of customer satisfaction.  Provides basic cash receipt and payment services.  Responsible for balancing and reviewing his/her station daily.  Promotes and explains banks services such as IRA’s, CD’s, Safe deposit boxes, money orders, opening new accounts, and maintaining account records. Performs complex transactions independently.  Balances cash drawer at end of shift. 

Essential Duties and Responsibilities

  • Adheres and complies with all Bank policies and procedures, in addition to Federal and State regulations.
  • Represents the bank to the customer in a courteous, professional manner, and for providing prompt, efficient, and accurate service in processing transactions.
  • Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, examines checks for endorsement and negotiability, and enters transactions into bank records via an on-line teller terminal.
  • Receives payments for such loans as mortgages, home equity, installment, ensuring that payments equal the amount due and that all-late charges, if applicable are collected.  Enters payments received into the bank’s records via on-line terminal.
  • May be responsible for checking night depository bags and recording proper information.
  • May be responsible for ATM balancing and recording.
  • Responsible for balancing each day’s transactions and verifying cash total for his/her station. Reviews work to locate any differences and ensure that all differences are properly initialed and reported to the Head Teller.
  • Provides assistance for the deposit operations department to ensure customer items are handled in a timely fashion.
  • Answers customer questions and solves problems for customers and branch staff concerning services provided.  Listens to problems, collecting data, securing answers, and reporting result to interest individuals.
  • Actively offers and performs customer services such as opening new accounts, establishing direct deposits, opening retirement accounts, Certificates of Deposit, open & close safe deposit boxes, processes cash advance transactions, money orders, government bonds, tax payments, foreign currency exchange, and accepting stop payments orders. Handles wire transfers and assures accurate and efficient performance of all account maintenance, balancing, and all reconciliation functions.
  • Possesses knowledge about bank security and emergency procedures (robbery procedures, extortion/bomb treat, fire, power failure and tornado/take cover procedures).
  • Employee is required to report suspicious customer or employee activity to the Bank Security Officer as soon as they become aware of the suspicious activity.  Failure to report suspicious activity is grounds for termination.


See full job description

Customer Service Representative - White Pigeon, MI
 Job Title: Customer Service Representative II Posting Date: January 6th, 2022

Summary

Under general supervision, but acting according to established policies and procedures, assures highest quality of customer satisfaction.  Provides basic cash receipt and payment services.  Responsible for balancing and reviewing his/her station daily.  Promotes and explains banks services such as IRA’s, CD’s, Safe deposit boxes, money orders, opening new accounts, and maintaining account records. Performs complex transactions independently.  Balances cash drawer at end of shift. 

Essential Duties and Responsibilities

  • Adheres and complies with all Bank policies and procedures, in addition to Federal and State regulations.
  • Represents the bank to the customer in a courteous, professional manner, and for providing prompt, efficient, and accurate service in processing transactions.
  • Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, examines checks for endorsement and negotiability, and enters transactions into bank records via an on-line teller terminal.
  • Receives payments for such loans as mortgages, home equity, installment, ensuring that payments equal the amount due and that all-late charges, if applicable are collected.  Enters payments received into the bank’s records via on-line terminal.
  • May be responsible for checking night depository bags and recording proper information.
  • May be responsible for ATM balancing and recording.
  • Responsible for balancing each day’s transactions and verifying cash total for his/her station. Reviews work to locate any differences and ensure that all differences are properly initialed and reported to the Head Teller.
  • Provides assistance for the deposit operations department to ensure customer items are handled in a timely fashion.
  • Answers customer questions and solves problems for customers and branch staff concerning services provided.  Listens to problems, collecting data, securing answers, and reporting result to interest individuals.
  • Actively offers and performs customer services such as opening new accounts, establishing direct deposits, opening retirement accounts, Certificates of Deposit, open & close safe deposit boxes, processes cash advance transactions, money orders, government bonds, tax payments, foreign currency exchange, and accepting stop payments orders. Handles wire transfers and assures accurate and efficient performance of all account maintenance, balancing, and all reconciliation functions.
  • Possesses knowledge about bank security and emergency procedures (robbery procedures, extortion/bomb treat, fire, power failure and tornado/take cover procedures).
  • Employee is required to report suspicious customer or employee activity to the Bank Security Officer as soon as they become aware of the suspicious activity.  Failure to report suspicious activity is grounds for termination.


See full job description

Customer Service Representative - Three Rivers, MI
 Job Title: Customer Service Representative II Posting Date: January 6th, 2022

Summary

Under general supervision, but acting according to established policies and procedures, assures highest quality of customer satisfaction.  Provides basic cash receipt and payment services.  Responsible for balancing and reviewing his/her station daily.  Promotes and explains banks services such as IRA’s, CD’s, Safe deposit boxes, money orders, opening new accounts, and maintaining account records. Performs complex transactions independently.  Balances cash drawer at end of shift. 

Essential Duties and Responsibilities

  • Adheres and complies with all Bank policies and procedures, in addition to Federal and State regulations.
  • Represents the bank to the customer in a courteous, professional manner, and for providing prompt, efficient, and accurate service in processing transactions.
  • Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, examines checks for endorsement and negotiability, and enters transactions into bank records via an on-line teller terminal.
  • Receives payments for such loans as mortgages, home equity, installment, ensuring that payments equal the amount due and that all-late charges, if applicable are collected.  Enters payments received into the bank’s records via on-line terminal.
  • May be responsible for checking night depository bags and recording proper information.
  • May be responsible for ATM balancing and recording.
  • Responsible for balancing each day’s transactions and verifying cash total for his/her station. Reviews work to locate any differences and ensure that all differences are properly initialed and reported to the Head Teller.
  • Provides assistance for the deposit operations department to ensure customer items are handled in a timely fashion.
  • Answers customer questions and solves problems for customers and branch staff concerning services provided.  Listens to problems, collecting data, securing answers, and reporting result to interest individuals.
  • Actively offers and performs customer services such as opening new accounts, establishing direct deposits, opening retirement accounts, Certificates of Deposit, open & close safe deposit boxes, processes cash advance transactions, money orders, government bonds, tax payments, foreign currency exchange, and accepting stop payments orders. Handles wire transfers and assures accurate and efficient performance of all account maintenance, balancing, and all reconciliation functions.
  • Possesses knowledge about bank security and emergency procedures (robbery procedures, extortion/bomb treat, fire, power failure and tornado/take cover procedures).
  • Employee is required to report suspicious customer or employee activity to the Bank Security Officer as soon as they become aware of the suspicious activity.  Failure to report suspicious activity is grounds for termination.


See full job description

Customer Service Representative - Centreville, MI
 Job Title: Customer Service Representative II Posting Date: January 6th, 2022

Summary

Under general supervision, but acting according to established policies and procedures, assures highest quality of customer satisfaction.  Provides basic cash receipt and payment services.  Responsible for balancing and reviewing his/her station daily.  Promotes and explains banks services such as IRA’s, CD’s, Safe deposit boxes, money orders, opening new accounts, and maintaining account records. Performs complex transactions independently.  Balances cash drawer at end of shift. 

Essential Duties and Responsibilities

  • Adheres and complies with all Bank policies and procedures, in addition to Federal and State regulations.
  • Represents the bank to the customer in a courteous, professional manner, and for providing prompt, efficient, and accurate service in processing transactions.
  • Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, examines checks for endorsement and negotiability, and enters transactions into bank records via an on-line teller terminal.
  • Receives payments for such loans as mortgages, home equity, installment, ensuring that payments equal the amount due and that all-late charges, if applicable are collected.  Enters payments received into the bank’s records via on-line terminal.
  • May be responsible for checking night depository bags and recording proper information.
  • May be responsible for ATM balancing and recording.
  • Responsible for balancing each day’s transactions and verifying cash total for his/her station. Reviews work to locate any differences and ensure that all differences are properly initialed and reported to the Head Teller.
  • Provides assistance for the deposit operations department to ensure customer items are handled in a timely fashion.
  • Answers customer questions and solves problems for customers and branch staff concerning services provided.  Listens to problems, collecting data, securing answers, and reporting result to interest individuals.
  • Actively offers and performs customer services such as opening new accounts, establishing direct deposits, opening retirement accounts, Certificates of Deposit, open & close safe deposit boxes, processes cash advance transactions, money orders, government bonds, tax payments, foreign currency exchange, and accepting stop payments orders. Handles wire transfers and assures accurate and efficient performance of all account maintenance, balancing, and all reconciliation functions.
  • Possesses knowledge about bank security and emergency procedures (robbery procedures, extortion/bomb treat, fire, power failure and tornado/take cover procedures).
  • Employee is required to report suspicious customer or employee activity to the Bank Security Officer as soon as they become aware of the suspicious activity.  Failure to report suspicious activity is grounds for termination.


See full job description

Escrow Clerk - Sturgis, MI
 Job Title: Escrow Clerk Posting Date: January 6th, 2022

Summary

Escrow Clerk will work independently and must be customer service oriented.  Acts as a liaison between the customer the customer and parties involved in transactions.  Will manage customer queries and resolve client's requests.  To be successful the Escrow Clerk should manage clients' accounts with care and discretion and have good organizational skills.

Essential Duties and Responsibilities

  • Opening and separating all incoming mail for homeowners & auto insurance
  • Retrieve and separate all incoming e-mails for homeowners & auto insurance
  • Setting up all insurance on new loans
  • Input updates on renewals/changes for homeowners & auto insurance
  • Make changes to update mortgagee clauses when needed to meet compliance requirements
  • Check on all cancellation notices received to make sure all insurances are accurate & up to date
  • Send letters requesting homeowners or auto insurance when none is provided or have received a cancellation notice
  • Paid notes
  • Pay all escrowed homeowners and flood insurance bills
  • Place blanket fire insurance when needed on loan
  • Send out blanket fire annual renewal premium notices
  • Pay First Service bill each month
  • Order/run new analysis when needed for blanket fire and homeowners insurance
  • Work the expired insurance report

See full job description

 

 

How To Apply For A Position

To apply for an open position, you may print an application online or contact our Human Resource Department at (269) 659-6632.

Please submit your application and resume to Emily Frohriep, Vice President Human Resources. For your convenience, you may submit your application & resume using our secure document upload page.
 

Sturgis Bank Employment Application
 

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